General Service Terms

Detailing Services

All detailing services are final after forty-eight (48) hours of completion. Upon vehicle pick-up, a team lead or manager will inspect the vehicle with the client to ensure satisfaction. Any missed areas may be addressed within forty-eight (48) hours at no cost. After this period, ALPHASHINE holds no further liability.

Detailing services are strictly cosmetic cleaning. ALPHASHINE does not perform polishing, paint correction (except where specified in Ceramic Coating Packages),restoration, or mechanical work.

Odor Removal

Clients who receive an interior detail with Odor Removal may return within forty-eight (48) hours for additional treatment if the odor persists.

Wax Treatments

Wax treatment protection depends on vehicle condition, storage, and  weather exposure. Although quarterly re-application is recommended, ALPHASHINE makes no warranty regarding product lifespan or durability.

Valet Services

ALPHASHINE’s valet program is managed by certified supervisors. Vehicles in transit under our care are covered only in cases where verified damage is directly caused by the negligence or error of ALPHASHINE personnel.

If a vehicle under valet care is involved in an accident caused by another driver or an external factor, ALPHASHINE does not assume liability. Responsibility is limited to incidents where ALPHASHINE staff are proven to be directly at fault. In such cases, ALPHASHINE will initiate an internal investigation before confirming liability.

Clients must report any valet-related damages within forty-eight (48) hours of vehicle retrieval. Valet service is available only for pick-up or drop-off locations within three (3) kilometers of an ALPHASHINE facility.

Vehicles parked overnight or outside regular operating hours are left at the client’s own risk. ALPHASHINE is not responsible for theft, vandalism, or environmental damage during off-hours.

Estimated Service Timelines

• Exterior Detailing: 1 hour
• Interior Detailing: 3 hours
• Odor Removal: 3 hours
• Wax Treatment: 1 hour
• Ceramic Coating (Bronze): 1 day
• Ceramic Coating (Silver): 2 days
• Ceramic Coating (Gold): 3 days
• Valet Pickup Window: Within 1 hour of appointment

Actual times may vary depending on condition, weather, or  operational workload.

Appointments & Cancellations

Drop-Off Appointments

Appointments must be booked in advance unless otherwise directed byALPHASHINE staff. To schedule, visit www.alphashine.io/services.

Cancellation Policy

Clients who receive an interior detail with Odor Removal may return within forty-eight (48) hours for additional treatment if the odor persists. Cancellations must be made at least twenty-four (24) hours in advance. Late cancellations or missed appointments will incur a thirty percent (30%) cancellation fee.

Payments & Promotions

Cancellation Policy

Payment is required at or before completion of service. Accepted forms of payment include debit, credit, Apple Pay, Google Pay, Visa, MasterCard, and American Express.

Online payments may place a temporary authorization hold on your card to confirm available funds. Final payment is processed once service is complete and the vehicle is picked up.

Promotions

Only one (1) promotional code may be applied per service. Promotion codes may not be combined or applied retroactively and do not apply to members unless explicitly stated.

Damages & Liability

Pre-Service Inspections

Each vehicle is visually inspected before service. Any pre-existing damage, loose components, or vulnerable areas will be identified and disclosed to the client.

ALPHASHINE is not liable for pre-existing issues, wear from aging, prior repair defects, or damage caused by aftermarket modifications.

Service-Related Liability

ALPHASHINE assumes liability only for verified, direct physical damage caused by its staff during service or valet operations, and  only when negligence or operational error has been confirmed through internal investigation.

ALPHASHINE is not liable for:

• Accidents caused by third parties or external conditions (e.g., other drivers, potholes, falling debris, vandalism, or weather events)
• Electrical or mechanical malfunctions such as check-engine lights, battery failures, or malfunctioning infotainment systems
• Loss of loose or defective parts during cleaning
• Normal wear resulting from  the removal of dirt or heavy contamination

Lost or Missing Items

Reports of lost items are subject to camera review and internal investigation. If no evidence indicates staff involvement, ALPHASHINE  will not assume responsibility. Clients may request available video footage for transparency.

Refunds

Subscription & Renewal Refunds

Refunds for monthly, bi-annual, or annual memberships will not be issued without a minimum of forty-eight (48) hours’ notice before the renewal date.

Clients receive confirmation by email and text at sign-up outlining these terms in compliance with the Ontario Consumer Protection Act. Clients are responsible for managing their own subscription renewals.

Refund Review Process

Refund requests are reviewed by ALPHASHINE management within four (4)weeks of submission. If approved, refunds or credits will be processed within six (6) weeks of approval. Processing and administrative fees may be deducted from the total refund amount.

On-Site Access & Safety

Customers may access only designated sales and waiting areas. Entry into operational zones, detailing bays, or employee workspaces is prohibited.

ALPHASHINE assumes no responsibility for slips, falls, or injuries occurring due to unauthorized access or failure to follow safety instructions. By entering an ALPHASHINE facility, customers acknowledge the inherent risks associated with an active automotive work environment.

Subscription / Membership Terms

ALPHASHINE Membership Terms and Conditions

By registering as an ALPHASHINE Member, you agree to the following:

• Minimum Commitment: A three-month (3-month) minimum term applies from the date of enrolment.
• Credit Roll-Over: Unused service credits may roll over for up to two (2) months.
• Gift & Multi-Vehicle Use:
• Membership services may be gifted to family and friends.
• Credits may be used across multiple personal vehicles, excluding heavy-duty vehicles.
• ALPHASHINE will confirm each booking directly with the account holder.
• Pauses & Cancellations:
• Cancellations must be made at least twenty-four (24) hours prior to avoid a $50 fee or forfeiture of one (1) exterior credit.
• Memberships can be paused only after the three-month minimum term, for up to three (3) months maximum.
• Cancellation notice must be provided at least forty-eight (48) hours before renewal and confirmed by phone with ALPHASHINE’s customer service team.
• Early cancellations are subject to a charge equal to the discounted difference from regular service prices.
• Payments, Invoices, & Refunds:
• Failed payments will automatically retry until invoices are paid in full.
• Any credit card on file may be charged unless removed by the customer via the mobile app or written request.
• Accounts with outstanding invoices cannot be canceled until balances are settled.
• Approved refunds will have processing and administrative costs deducted.
• Valet & Service Terms:
• Members must meet the valet driver at the designated pick-up location or provide clear key retrieval instructions. Failure to do so will result in cancellation, a $50 charge, or the loss of one (1) exterior credit.
• Cleaning of child seats, pet covers, or truck beds requires additional charges.
• Child seats must be unbuckled prior to service; otherwise, cleaning will be limited.
• Additional fees apply when interior cleaning exceeds two and a half (2.5) hours of labor.
• Clients are responsible for removing valuables prior to service.
• Services cannot be reinstated once a membership expires.
• Post-service vehicle inspections should be completed within twenty-four (24) hours to report any concerns.
• Account Modifications:
• Any changes (pause, cancellation, modification) must be confirmed in writing via email or by screenshot from the ALPHASHINE Sales Team. Members are responsible for keeping written confirmation as proof.

By becoming an ALPHASHINE Member, you acknowledge that you have read and understood these terms and agree to abide by them. ALPHASHINE reserves the right to amend or update these terms with notice to members.

Work Environment Policy

ALPHASHINE maintains a zero-tolerance policy toward abuse, violence, or discrimination. All staff and clients are expected to conduct themselves respectfully.

Abusive, threatening, or discriminatory behavior toward employees will result in refusal of service and removal from the premises. Depending on the severity of the incident, ALPHASHINE reserves the right to terminate service relationships immediately.

Ceramic Coating Warranty & Policy

Coverage Overview

ALPHASHINE offers three premium ceramic coating packages covering exterior paintwork, windows, wheels, exterior plastic trim, and headlights/tail lights.

Gold Package: 2-Stage Paint Correction + 1 Layer Hydrophobic + 2 Layers 9H Protection + Up to5-Year Warranty
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Silver Package: 2-Stage Paint Correction + 1Layer Hydrophobic + 1 Layer 9H Protection + Up to 3-YearWarranty

Bronze Package: 2-Stage Paint Correction + 1 Layer Hydrophobic + 1–2-Year Warranty

Coverage Overview

Proper curing (2–3 weeks) is required after application. During this period, avoid sprinkler systems, tree sap, pollen, bird droppings, and abrasive contact.

Care & Maintenance:

• Wash every two (2) weeks with pH-neutral soap or waterless wash.
• Avoid washing in direct sunlight.
• Use separate mitts for wheels and body.
• Dry only with microfiber towels.
• Do not wax, polish, or use abrasive cleaners on coated surfaces.
• Spot clean with coating-safe or alcohol-based solutions only.

Automated Car Wash Restrictions:

Using brush or bristle-based automated washes voids the warranty. Only touchless systems are permitted.

Third-Party Service Restrictions:

Use of non-ALPHASHINE providers that apply incorrect techniques or products voids this warranty.

Annual Inspections (Gold & Silver):

Required within thirty (30) days of the application anniversary by an ALPHASHINE-approved technician.

Warranty Exclusions

This warranty does not cover:

• Damage from accidents, misuse, neglect, or vandalism
• Paint damage unrelated to coating performance (rock chips, scratches, etc.)
• Environmental fallout beyond coating resistance (acid rain, corrosion, etc.)
• Improper washing techniques or neglect
• Brush-based car washes or third-party errors

Claims & Support

To file a claim or book inspections:

Email: info@alphashine.io
Phone: 647-249-2960
Address: 55 Avenue Road, Parking Level 3, Toronto, ON M5R 3L2

Proof of purchase and maintenance history may be required for claim eligibility.

Legal Enforcement & Contact

Coverage Overview

ALPHASHINE reserves the right to modify these terms and policies at any time. Updates will be published on www.alphashine.io. Continued use of services constitutes acceptance of the most recent version.

For legal or operational inquiries, contact:
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ALPHASHINEINC
240 Richmond St W, Toronto, Ontario, M5V 1V6
Email:info@alphashine.io
Phone:647-249-2960